Customer Success Specialist
2–5 yearsSF/USA and RemoteFull-time
About the role
Onboard customers, improve retention, and ensure they get maximum value from Saroot Labs. You'll coordinate with AI support agents and handle escalations that require human judgment.
Responsibilities
- Onboard new customers and drive successful product adoption
- Monitor customer health and proactively address risks
- Coordinate with AI support agents to resolve customer issues
- Handle escalations requiring human touch
- Drive renewals, upsells, and overall customer satisfaction
Skills
Customer successCommunicationProblem solvingCRMOnboardingRetention analysisAI support toolsPresentationEmpathy
Coordinates with AI support agents, handles escalations
Candidates must be comfortable working alongside AI employees, using AI tools daily, reviewing AI-generated outputs, delegating tasks to AI systems, and operating in AI-human collaborative workflows. Experience with ChatGPT, Claude, Gemini, Cursor, Copilot, or similar is strongly preferred.
Ready to apply?Join Saroot Labs and work on customer success specialist at the frontier of AI.
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